Besides the conventional tools to ensure food safety – certification procedures, inspection and laboratory analysis – other approaches are also possible, relying on risk prediction based on the acquisition and elaboration of information coming from the market, official bodies and different forecasting analytical models.

These tools enable similar approaches to be developed for both for involuntary and voluntary risk (food safety and food defence).

This course will present some risk assessment tools, including ORM (Operational Risk Management) and the processing of complaints rising from the market.

The application of risk assessment application to large organizations will also be described.

Time will also be taken to analyze how to develop a complaints processing service in developing Countries; the skilled resources and limited costs involved makes the establishment of advanced call center systems in these countries an extremely competitive option.

- Monday:

A presentation of forecasts and information sources available at an international level

- Tuesday:

Analyzing the risk: data acquisition and the evaluation of food product exposure

- Wednesday:

Visit to EXPO Milano 2015

- Thursday:

Preventing and managing voluntary risks: food defence

- Friday:

Technical analysis and management of a complaints system: how to develop the service

Call for registration for a new edition of the course. For further information please contact the CEEP secretary:


FromAugust 3rd 2015
ToAugust 7th 2015


The course will be delivered in English. Upon request, this course can be repeated in another language.

Participation Fee

The participation fee is € 1,600.00. For applications made before May 5th 2015 a 20% discount will be applied (participation fee = € 1,280.00)

If two or more members of an organization apply for the same course the first participant will pay the full fee, but additional members will have a reduced participation fee of € 1,200.00.

The application deadline for the course SAF15 is June 19th, 2015.

The participation fee includes:

- Tuition costs, including all training materials and use of the location’s training facilities and related services

- Participant costs, including the course field trips, transfer to and from EXPO Milano 2015 + entrance ticket, the lunches of Monday, Tuesday, Thursday and Friday, a gala dinner and special evening event, and a final dinner.